Papa's

Tanmay

14 hours ago

1.0

Got charged twice only to find out my booking got cancelled. Terrible experience, why start something when you aren’t confident it’ll work??

Shradha Saiya

4 days ago

1.0

In today’s world, customer experience and fair, transparent access are everything — especially for high-demand venues. That’s what builds trust, loyalty, and real brand love. Unfortunately, Papas Bombay completely missed the mark here. Let me walk you through what happened. The reservation portal was supposed to open at 11:00 AM sharp for August bookings. I was ready on multiple devices, with cards and dates lined up. But exactly at 11:00:05 AM, it already showed “Sold Out” for every single date in the entire month. How is it even technically possible for all August reservations to disappear in under 5 milli seconds? Either the system isn’t robust, or something very shady is going on. Of course, Papas blamed a “technical glitch.” Still, we persisted. After multiple failed payment attempts, money debited from cards, refreshing tabs on different devices, and a whole lot of stress, we finally got a confirmation at 11:17 AM for a table for 4 from one device. We were thrilled — this was meant to be a special birthday celebration, and we were happy to splurge on an experience we’d heard so much about. But that happiness didn’t last long. At around 8:30–9:00 PM the same evening, I received a cold email from District Zomato stating that our confirmed reservation was being cancelled because the restaurant was full — and our confirmation was apparently another technical glitch. No logic offered. No explanation about which algorithm or criteria decided which confirmations to cancel and which to keep. A note saying, “Sorry, the restaurant is full and your confirmation was a technical glitch” I even suggested they open fresh bookings for August, considering their glitch ( this does happen) , to ensure a fair chance for all guests, but that was met with silence. Yes, they apologized — but apologies don’t fix poor decisions or the lack of transparency. If great food doesn’t excuse poor customer handling, and that’s where they truly fell short. Good luck to them — I’m sure they’ll continue to serve VIP guests and celebs well. But for the rest of us? PS: Tried to upload pictures in the order of the actual event as it happened.

anand kabra

6 days ago

1.0

this restaurant has taken service to its lowest level and should be taken legal action against. they have taken money and debited the card. they probably chose whom they want to allot the table to., and then no response. they don't call and of course never pick the phone. until we followed 5 times with them they didn't bother. then say that your booking could be cancelled due to some glitch. the restaurant should have had the decency to open a few days more rather than decide to lose customers forever and show their pathetic approach towards service. my advice that they should add some more days of being open to accommodate those who paid up. or we and probably many more will never fo to thsi restaurant. there are many options available and one goes to places who are custoemr centric. really shameful

Shreya Sajith

6 days ago

1.0

Waited to book and got a booking this morning that was confirmed this morning and this evening, they let me know that the booking is cancelled. This is pathetic! Waiting for so long and going through the process to get a booking that is cancelled in the evening is a horrible experience. A company that can’t take care of basics like booking means they just don’t value people’s money or effort. Definitely not going to put myself through this again. They need to learn from places like masque.

Zenobia Kohla

6 days ago

1.0

Very bad service .. I was online from 10.55am today and the second the booking opened I tried to book table .. first it showed no tables available.. then finally I got a booking for 7th August and 13th August .. and now I get a messaged that it’s cancel .: what kind of service is this .. if you don’t want people to book then why do such a drama of exclusive on district app … sadly it affects the resturant in the end as it’s your reputation in the end

Gaurav Purohit

6 days ago

1.0

This is litterary a sad day as I can see reviews of so many people who’s payment are deducted and not getting a reservation . What is this papas I waited a month to book it and it was booked and I was so happy I even told a friend whom I was going to take with me but this failure is bull shit . It seems you using our money and nothing else u will never book you guys ever if you don’t give me a booking by any means you should give a date to us for next month in compensation you should at least ask if you are ok with sept . But you dint . Worst till date

Sunil Sewhani

6 days ago

1.0

How is zomato not legally liable to be sitting on my hard earned money without any acknowledgment. The arrogance of Papas n the platform is a very sad state

Ami Mehta

6 days ago

1.0

I understand you’ll work on the concept of exclusivity but you can put this concept down the drain as there is no value left in your exclusiveness. Getting people to spend all that time and effort and giving them a rejection in return! Better choose platforms whose standards align with what you intend to have . Disgrace

Siddharth Goyal

6 days ago

1.0

Very bad booking experience. Payment was deducted and then communicated that the booking is cancelled. I was so excited for this and now it has been a nightmare.

Kashyap Joshi

6 days ago

1.0

Hi this is not a review for Papa's bit for the District reservation system. my payment for 2 was deducted but no reservation was made. There is no way to speak to anyone at Papa's, just an automated IVR. No one from the District customer service team has reached out yet.