District UAE FAQs
District Gold Membership
What is District Gold? District Gold is a premium membership that gives you up to 50% off on dining bills at over 4,000 restaurants across the UAE. Members also get exclusive rewards on every event ticket, plus offers on brunches, buffets, bank cards, and special menus.
How can I find Gold partner restaurants? Look for the "Gold" label on restaurant cards in the Dining section of the District app.
How do I purchase a District Gold membership? Go to the 'Profile' section in the District app and tap on 'District Gold' to buy it.
What's the cost of District Gold? You can check the latest pricing under the 'District Gold' section in your Profile on the District app.
When can I use Gold offers? Gold offers are valid 7 days a week, any time during the restaurant's operational hours.
Is there a minimum bill amount to use Gold offers? No minimum bill is required, unless specified on the offer.
Can I combine Gold offers with other discounts? No. Gold offers cannot be used with other discounts, loyalty programs, or special menus (e.g., platters, combos, catch of the day) unless specifically stated.
Can I combine Gold offers with in-house restaurant promotions? Generally not. Gold offers are not valid for events like Iftar, Suhoor, brunches, buffets, or themed nights unless mentioned. Beverage discounts also exclude Happy Hours or Ladies' Nights.
Can I cancel my membership? Gold membership is non-cancellable once purchased.
Is the membership auto-renewed? Yes, it auto-renews. To cancel renewal, go to the 'District Gold' section in your profile.
What if a restaurant refuses to honor the offer? Please reach out via chat support. We'll do our best to assist, but District is not liable for disputes with partner restaurants.
Dining
What are Gold offers applicable on? Gold offers are applicable on dine-in payments and event ticket bookings made through the app. Offline payments aren't eligible.
Do I need to inform the restaurant about using a Gold offer? Yes, always inform the staff before requesting your bill.
How do I pay my dining bill through the app? Use the 'Pay Bill' option on the restaurant's page in the District app.
Is there a limit on the number of diners per offer? No, offers apply whether you're dining solo or with a group.
Can I split the dining bill? Only one bill per table is allowed. Splitting is at the restaurant's discretion.
Are service charges included in the offer? No, service charges (if any) are levied separately by the restaurant.
What's excluded from the dining discount? Discounts typically do not apply to bottled drinks, buffets, tobacco, combos/thalis, or select seafood/special menu items.
What's the benefit of paying via the app? You get up to 50% off, bank offers (if eligible), and scratch card rewards.
What if I pay the wrong amount? If it's an incorrect amount, speak to the restaurant staff for a refund and repay correctly. If you paid at the wrong restaurant, contact chat support immediately.
Can restaurant offers change? Yes. Offers may change anytime during your membership. District reserves the right to modify or remove offers.
Rewards & Offers
Where do I find my scratch cards? Post-payment, you'll see a scratch card on the summary screen. All rewards are stored under 'Your Rewards' in your profile.
Is there a minimum spend for scratch cards? Yes. Your final payable bill must be at least AED 20 to earn a scratch card.
Can I get discounts without Gold membership? Yes. Some restaurants offer non-Gold discounts visible in the Dining section.
Where can I see bank offers? On the District app homepage under Dining, or on the restaurant's page under 'Offers'.
App & Support
Can I pay dining bills from the web? No. Dining payments must be made via the District app.
How do I contact support?
- Use 'Dining Help' under the Profile section
- Tap the chat icon on the top-right of the payment screen
- Or email dininguae@district.in (response in 24–48 hours)
What if my transaction fails but money is debited? Your amount will be auto-refunded within 5–7 business days to your original payment method.
Events & Tickets
Where can I find my event tickets? Go to 'Event Tickets' under your Profile.
What is an M-ticket? A mobile ticket shown under 'Event Tickets' with a QR code for entry.
How do I get updates about events? Enable app notifications in your settings.
What if my card payment fails? Check your card validity or balance, or try another payment method.
How do I confirm if my tickets are booked? You'll get a confirmation email or WhatsApp (if opted in). You can also check under 'Event Tickets'.
What happens if an event is canceled? You'll receive a refund confirmation email. The refund will reflect in 7–8 working days. If delayed, contact your bank using the provided reference number.
Where can I see the age restrictions for events? All age-related details are listed on the event page and Terms & Conditions.
Do I need ID proof for entry? Yes. Carry a valid government-issued ID along with your ticket.