Citrus Junction - The Leela

Vikrant

3 months ago

5.0

The food is awesomely good and the variety and presentation is world class. The staff is oolite and the seating ambience is perfect

tanvi

6 months ago

5.0

i celebrate my birthday at leela and it was pretty amazing experience everything is so good and specially food 😋 🤩🤍

Chirag Makwana

5 months ago

4.0

They didn't give the complementary birthday cake , even after I reminded them twice.

agrawalaarsh1998

1 month ago

1.0

Went with family for brunch after a long time and came away quite disappointed. The spread was okay, but the food lacked flavour, service was average and impersonal, and the live counters repeatedly got orders wrong, including those placed by my parents. More disappointing was the service culture. Senior managers seemed to be roaming around with little interest in guests, while the gentleman at the pottery experience seemed more focused on reminding us of the time limit than ensuring we enjoyed it. Perhaps he was an unhappy soldier himself, but the frustration certainly seemed to cascade down. There was also a distinct feeling that guests not staying at the hotel weren’t particularly welcome, with no meaningful F&B recognition even on direct booking. At ₹7,600 for three, you expect much more than a buffet. At that price, we were almost looking at the cost of a weekend room night at the same hotel. The experience simply did not deliver the warmth, attention or value one would expect at that price point.

vandan

2 months ago

1.0

Severe Lack of Staff Training, Accountability & Floor Coordination ​"Dining at Citrus Junction felt far below the benchmark of a 5-star luxury property due to a completely undertrained and uncoordinated floor team. The frontline service staff lack basic empowerment and decision-making abilities, having to run to the Restaurant Manager for the smallest queries. ​There is zero ownership among the team—one staff member simply passes the task to a second, who then delegates it to a third, resulting in severe delays. A simple request has to be reminded repeatedly before anything actually reaches the table. For a reputed luxury brand, this level of internal confusion, lack of operational training, and poor floor coordination is completely unacceptable. The F&B management must thoroughly retrain the staff on basic task execution and accountability."

vandan

2 months ago

1.0

Extremely Disappointing Service & Unacceptable Floor Management during Sunday Brunch ​"Visited Citrus Junction on a Sunday during brunch hours, and the experience fell drastically short of 5-star luxury benchmarks. Upon arrival at the reception desk, the staff outright refused a-la-carte dining, claiming only the buffet was operational. I had to explicitly remind them that a-la-carte is mandatory 365 days a year before being allowed to sit. ​Even after taking a seat, neither basic drinking water nor a menu card was provided for over 10 minutes. I had to leave my table and walk back to the reception desk just to demand basic service. Denying a-la-carte at entry, followed by complete neglect at the table, represents a severe deficiency in service. The F&B management must address these operational lapses immediately."

vandan

2 months ago

1.0

Disappointing Management & Unprofessional Conduct by RM Jitendra ​"Visited Citrus Junction on a Sunday for brunch and faced a frustrating experience where a-la-carte dining was initially refused, and the buffet was pushed aggressively. Despite that poor afternoon experience, I chose to visit again in the evening for dinner with my guest, trusting the brand's hospitality. ​While the dinner service on the floor was handled well, the behavior and attitude of Restaurant Manager (RM) Jitendra were completely unprofessional, dismissive, and unwelcoming. Experiencing such disrespectful conduct from a senior floor manager in front of a guest is totally unacceptable for a 5-star luxury brand like The Leela. The higher management needs to address RM Jitendra’s behavior and customer interaction standards immediately."

mayuri shah

5 months ago

1.0

not value for money, buffet was very ordinary ,overhyped .Didn't feel it was LEELA. Revise your menu, add more jain options. only pasta in name of Italian cuisine dimsum in name of panasian pitta n hummus as Mediterranean. really disappointed

Priyraj Sinh

2 weeks ago

1.0

Naam Bade Darshan Chote . Pay the bill of almost 9000 for 4 People but the taste is not matching. bakvas

Sapan Shah

5 months ago

1.0

It was a buffet and not great quality at all. zomato did not say its a buffet.