Loya - Taj West End

Saachi kamnani

1 year ago

5.0

We started with 2 appetisers and they were very tasty. The button was cooked so well that we had to order naan to go with it. Even the naan was super tasty and soft and crunchy. We also ordered prawns and it was delicious. For somebody who has an eye for a good seafood I could tell the prawns were amazing. We straight jumped to dessert because we were extremely stuffed so we ordered jalebi with different flavoured milk options and it absolutely did the job. The jalebi was sweet and crunchy. We also enjoyed the drinks - mocktail - tamarind fennel soda one of my favourite mocktails here. And we also tried Woody manhattan and from presentation to taste it was perfect. While the pricing is not similar compared to other premium dinings but it’s totally with it.

Dave D'sa

1 year ago

5.0

I had a very good experience with Loya .The food and service was really good .Some of the dishes we tried out were the Gucchi Mushroom kebab ,The lamb chops and the Nihari curry .The chef nailed all of the dishes we ordered and if you like ice creams do try out their Gudbad it's unique and nice . Shobhith and Amith went out of their way to make us feel comfortable.

Akshay Khare

9 months ago

5.0

Amazing drinks and perfectly crafted Indian food! I asked for a tamarind-based spicy drink, and they came up with something absolutely delightful. Excellent service all around.

Vikas Srivastava

1 year ago

5.0

Loya is amazing. Much much better than 3.9 rating here. We had Paneer teen mirchi, Dum nalli, Panchratna daal. Beautiful ambience amazing food and some great desserts as well.

Gayathri

1 year ago

5.0

FOOD= ART at Loya! The experience is just amazing! The food, the ambience and the service- top notch :)

Arvind singh

1 year ago

5.0

An overall lovely experience dining by the waterbody. Ankur was a great sport. Loved the food

Utkarsha Srivastava

1 year ago

5.0

Loya was so much fun. We had the vegetarian set menu and all items were out of the world

Kumari Sharma

9 months ago

1.0

We visited the restaurant to celebrate my boyfriend’s birthday, but unfortunately the experience was extremely disappointing and far below the standards expected from a property of this reputation. Although a few team members (especially the non-local staff) were polite and welcoming, the behavior of certain local staff members (It happened with local lady staff member) completely ruined what was supposed to be a special evening. Their approach felt rigid, unaccommodating, and lacking basic customer empathy. We had booked the dinner with the intention of trying the Loya Journey first, and if the experience was good, we planned to order additional dishes from the à la carte menu. Before ordering, we clearly confirmed with one staff member whether the Loya Journey could be shared between two people, and were told yes. However, once the service began, another local lady staff member abruptly informed us that we were not allowed to share any item unless the second person ordered an entirely separate dish. This was communicated in a very discourteous manner, especially considering it was a birthday celebration and they were fully aware of that. What felt even more uncomfortable was that when I tasted just one starter from my partner’s plate, the same local lady staff member immediately intervened and told me I was not allowed to do so unless the other dish is on my table. This kind of policing between two people dining together was unnecessary, humiliating, and something we have never experienced anywhere — not even in much smaller restaurants. To avoid further embarrassment, we hurriedly ordered another dish without even having the time to decide properly. In addition to the service issues, the food itself was overly spicy and not enjoyable. Many items in the Loya Journey did not appear appetizing, and overall the experience did not justify the premium price. I would strongly recommend choosing the à la carte instead of the Loya Journey, as the variety and taste were disappointing. By the time our main course arrived, the entire dinner felt uncomfortable and unenjoyable. Despite paying a significantly high amount, the experience felt far from the hospitality standards that Taj is known for. I sincerely request the management to review this feedback seriously. Proper training is not just about process—it is also about customer sensitivity, communication, and ensuring guests feel respected. This incident reflects poorly on an otherwise reputable brand. More extensive training is needed for the local staff in this regard. Unfortunately, this experience completely spoiled what should have been a memorable celebration. Most of the positive ratings you see on Google are usually not genuine. it just carries a brand name, otherwise its local staff is still so conservative.

Prabhat Kumar

7 months ago

1.0

pathetic food. After their Amritsar Kulcha we all in our felt discomfort and later at home me and my daughter vomited 🤢 I will strongly advice avoid at all cost. money is worth hospitalization.

Tejaswini Bhardwaj

1 year ago

1.0

Worst experience, horrible food, absolutely no hospitality! Can't match the previous masala klub in any sense!