Big Cup Cafe

Subhashre Biswal

9 months ago

5.0

It is an amazing place. The food was really good and the overall experience was wonderful. Everything was fantastic!

RUDRA PRATAP BEHERA

1 month ago

5.0

Vibe and Asethetics are very good . Service is very genuine . Foods are overally good .

Tripati

4 months ago

3.0

Overall experience was good but need to improve service and staff behaviour. Our order has taken after wait for so long time and also food was not in table at right time .They are providing food one by one .when our one food was almost complete

+1

Pratyush

2 months ago

3.0

Chicken ordered was slightly salty and service is good but taking too longer to process order and serve that needs to be rectified

supriti

2 months ago

2.0

Tawa roti costs ₹39 there, which is quite expensive. Yesterday, we spent ₹900 just on rotis, which feels like a waste.

Shuvra Behera

10 months ago

1.0

Dear Owner of Big Cup Cafe, I hope this message finds you well. I’m writing to express serious concern about the experience my family and I had today (10th August 2025) at your cafe near SUM Hospital. We had placed an order with Ms. Saraswati for a Chilli Chicken Sizzler (with noodles instead of rice), garlic bread, and four hot and cold beverages. Unfortunately, we received an incorrect dish (Grilled Chicken Sizzler with rice), and despite clarifying our request, the issue was not addressed professionally. The staff showed little responsibility, and no one accepted the error. To make matters worse, Ms. Lipi made inappropriate comments, was visibly disrespectful, and failed to clean our table properly. When this was brought to the manager's attention, the response was equally unprofessional, with an unpleasant exchange involving the manager and Ms. Lipi. I also noticed an overcharge on the bill for a water bottle that we did not consume, but we paid it regardless. This was meant to be a pleasant family outing, but the service was disappointing and far below expectations. I had requested contact details for the owner or a feedback form, but was denied both. I urge you to review the CCTV footage and take corrective action. Your staff needs proper training in customer service, professionalism, and basic courtesy. Such behavior reflects poorly on the Big Cup brand and affects customer trust

Piyalee Bhowal

2 years ago

1.0

Heard a lot of good comments about this cafe however I recently visited for the first time .Food quality is horrible.In chicken wrap they added paneer which ideally should not be and the dhania chicken Tikka was full of green colour and chicken cigar roll was burnt .Total waste of money .