Cilantro - Le Royal Meridien

Lakshmi Nookala

3 months ago

5.0

Nandita is excellent in her service She helped us all along in dining and choosing the food Took in laws for their anniversary and they thoroughly enjoyed Vegetarian buffet spread is huge and all items are good

Arunkumar

1 month ago

5.0

Food is decent. Expected continental and Chinese which was not available as per the buffet and which is certainly a disappointment

Krishnan Ganapathy

1 month ago

5.0

food was good unfortunately payment got failed and paid twice. expecting refund from District on the 1st failed one

Viswanathan S

4 months ago

5.0

Excellent menus for both Veg and Non-veg.. The service is really good and prompt.

Saravanan S

2 months ago

1.0

I am writing to formally express my disappointment regarding our recent dining experience at Cilantro. We booked the buffet for two adults and three children specifically because of the advertised 50% offer. At no point during booking or prior to dining were we informed that children were excluded from this promotion. However, at the time of billing, the manager, Mr. Murali, informed us that children were not eligible for the 50% discount because their buffet price is “already 50% off.” This condition was never communicated beforehand. In most hotels, adult and children buffet prices are standard separate rates, and presenting the children's rate as a “50% discount” at the billing stage felt misleading. Since we had made the reservation through Zomato, we proceeded to pay the children’s portion via Zomato, where there was a 10% offer applicable. The manager was aware that we were a Zomato booking and did not initially object to this mode of payment. After we completed the transaction, he returned and informed us that we were not permitted to pay through Zomato and that no discount was applicable at all. He then asked us to pay the 10% difference directly to the hotel. Changing the terms at the billing counter not once, but twice, was extremely uncomfortable and unprofessional. What was meant to be a pleasant family outing turned into a stressful and embarrassing experience. We chose your restaurant based on the promotional offer, and the lack of transparency has left us very disappointed. I request that this matter be reviewed seriously and that clearer communication of promotional terms be ensured going forward. I would also appreciate reconsideration of the billing in our case. Looking forward for your reply

Saravanan S

2 months ago

1.0

We booked the buffet for my family only specifically because of the advertised 50% offer. we were 2 adults and 3 kids .At no point during booking or prior to dining were we informed that children were excluded from this promotion. However, at the time of billing, the manager, Mr. Murali, informed us that children were not eligible for the 50% discount because their buffet price is “already 50% off.” This condition was never communicated beforehand. In most hotels, adult and children buffet prices are standard separate rates, and presenting the children's rate as a “50% discount” at the billing stage felt misleading. Since we had made the reservation through Zomato, we proceeded to pay the children’s portion via Zomato, where there was a 10% offer applicable. The manager was aware that we were a Zomato booking and did not initially object to this mode of payment. After we completed the transaction, he returned and informed us that we were not permitted to pay through Zomato and that no discount was applicable at all. He then asked us to pay the 10% difference directly to the hotel. Changing the terms at the billing counter not once, but twice, was extremely uncomfortable and unprofessional. What was meant to be a pleasant family outing turned into a stressful and embarrassing experience. We chose your restaurant based on the promotional offer, and the lack of transparency has left us very disappointed.

Kannan

1 month ago

1.0

I recently visited Cilantro with my team for a dinner buffet and checked the estimated cost on the District app beforehand. It showed around ₹13,000 for our group, which seemed reasonable. However, the final bill ended up being nearly ₹6,000 higher than the estimate. This was quite unexpected and disappointing, especially when planning a team outing based on the app’s pricing. An estimate should give a fairly accurate idea of the total cost. A difference of this magnitude makes it unreliable for planning. I request the District app team to improve the accuracy of these estimates and clearly mention whether taxes, service charges, or any additional costs are included.

Kannan

1 month ago

1.0

I recently visited Cilantro with my team for a dinner buffet and checked the estimated cost on the District app beforehand. It showed around ₹13,000 for our group, which seemed reasonable. However, the final bill ended up being nearly ₹6,000 higher than the estimate. This was quite unexpected and disappointing, especially when planning a team outing based on the app’s pricing. An estimate should give a fairly accurate idea of the total cost. A difference of this magnitude makes it unreliable for planning. I request the District app team to improve the accuracy of these estimates and clearly mention whether taxes, service charges, or any additional costs are included.

Jerome Peter Mohandas

3 months ago

1.0

Despite the booking discount provided by the district by Zomato , the rude staff of the restaurant demanded and made us pay the total bill.The unruly behavior of the staff made us have a terrible experience.

Arun

3 months ago

1.0

poorly managed food , ice cream was not available, very bad customer service, unprofessional servers.