Dum Pukht Begum's- ITC Kohenur

Anil Kumar Patro

1 month ago

5.0

⭐⭐⭐⭐⭐ Absolute Royalty! An Unforgettable 1st Birthday Celebration" We chose Dum Pukht Begum’s at ITC Kohenur to celebrate my wife’s first birthday after our marriage, and to say the experience was magical would be an understatement. The property itself is stunning, but it is their legendary, world-class hospitality that will make us lifelong patrons. A special, massive shoutout to Ruthu, who was my primary point of contact. She attended to me seamlessly over chat, planning and scheduling every single element behind the scenes to absolute perfection. When we walked in, we were completely blown away by the aesthetic arrangements. Ruthu did an extraordinary job setting up our table. She beautifully arranged a custom, handmade greeting card surrounded by our printed couple photos and a gorgeous fresh flower bouquet. It was a deeply personal touch that made my wife feel like a queen the moment we sat down. The culinary experience was magnificent. The slow-cooked royal vegetarian feast was full of rich flavors and prepared to perfection. Our dining experience was elevated to another level by Shubham and Suman, who served us throughout the evening. Their attention to detail, warmth, and impeccable service timing were exemplary. To top it all off, the Restaurant Manager and Aneesha was the epitome of grace and politeness, making sure our evening was flawless and surprising us with a beautiful complimentary chocolate birthday cake at the end. From the seamless coordination and breathtaking table decor to the royal flavors and humble service, ITC Kohenur turned a milestone birthday into a core memory for us. Thank you to the whole team for an unforgettable night! Highly, highly recommended!"

Siddu Siddhartha

9 months ago

5.0

We had a lovely time at Dum Pukht. The place has a beautiful royal vibe, and the service was genuinely warm and attentive. The Kakori Kebab was incredibly soft and melt-in-the-mouth, and the Dum Pukht Gosht Biryani was rich and full of flavour. We also really liked the papaya in brine on the side. Big thanks to Annesha, Anoushka, and Sen for taking such good care of us. It’s on the expensive side, but the food and overall experience make it worth it. Would happily go back again.

+1

Pranay Sindhu

9 months ago

5.0

This was a great experience and a great beginning to the new year. would recommend the subz purdah and qawri paratha to everyone.

Mansoor Q

7 months ago

5.0

loved the biryani, shikampur was delicious and the size of gulab jamun was crazy. Service was wonderful and up to the mark.

Shikhar Saxena

9 months ago

5.0

The food was very good at Dum pukht and service was awesome. The ambience was also very good. highly recommended.

srinivas polavarapu

9 months ago

5.0

it was a wonderful and luxury experience. food was rich in flavour and an amazing spread

Raj

1 month ago

5.0

The food was great, service was excellent. Suman guided us well on the dishes to order.

Ikampreet

8 months ago

3.0

The food was okay but the service was less than good. The ambient music was turned off and we had to ask for the finger bowls after the bill was presented.

Nitant Maheshwari

3 days ago

1.0

Reposting the review as made the mistake in writing date of our visit. I was visiting Hyderabad from Scotland to meet my nephew, who works there, I wanted to try vegetable biryani, which I understand is a local speciality. Dum Pukht was recommended to us, so my nephew booked a table for 10 PM on 4th October. We arrived early and were casually dressed. The first person who greeted us was very welcoming and said they would try to find a table for us. However, the Maitre D then came over and simply told us that they had no space and that we would have to come back at 10 PM. What was disappointing was that we could clearly see several vacant tables. There was no offer to let us sit at the bar or in the waiting area, nor was there any suggestion that we could have a drink while waiting. Instead, we were asked whether we wanted to try some other cuisine. The impression this gave was that we were somehow not considered appropriate customers for the restaurant. We returned at 10 PM and were given the very same table that had been vacant when we arrived earlier. The Maitre D simply told us that the original booking had not turned up. This made the earlier interaction even more difficult to understand. There were also some basic service issues. Before the main course, we were asked whether we wanted our plates replaced, but our cutlery was never replaced. Even a good-quality chain restaurant anywhere in the Western world would normally provide separate plates and cutlery for different courses. We were eating at a restaurant that is supposed to be one of the best in Hyderabad, so I would expect a considerably higher standard of service. If this is not your usual practice, perhaps your processes need to be reconsidered. I have eaten in restaurants across more than half the world, including Michelin-starred and Michelin-mentioned establishments, and I honestly cannot remember experiencing something quite like this for a very long time. Only the Maitre D can explain why he chose to treat us in that manner. At the end of the day, we were paying customers, not a charity case. I found his behaviour incredibly condescending, irritating and high-handed. Most importantly, it left us with the distinct feeling that we had been judged by the way we were dressed and perhaps by how we looked. The food itself was good, and I felt that high-quality ingredients were being used. The lotus stem kebab, however, was incredibly dry. The waiting staff were reasonably attentive. In keeping with the long-held tradition of restaurants, the staff spoke to us in English, although I did notice that some of the dish names were presented in the usual French-style terminology. Overall, we did not have a good experience, and I believe the restaurant should be doing considerably better. One important lesson for the management is that clothing does not matter, and you should never judge a customer by what they are wearing or how they look. Hospitality should be about making every paying customer feel welcome, regardless of how they arrive at your door. The food may be good, but the experience is what people remember. Unfortunately, our experience at Dum Pukht is not one that we will remember fondly.

Nitant Maheshwari

3 days ago

1.0

I was visiting Hyderabad from Scotland to meet my nephew, who works there, and I wanted to try vegetable biryani, which I understand is a local speciality. Dum Pukht was recommended to us, so my nephew booked a table for 10 PM on 6th October. We arrived early and were casually dressed. The first person who greeted us was very welcoming and said they would try to find a table for us. However, the Maitre D then came over and simply told us that they had no space and that we would have to come back at 10 PM. What was disappointing was that we could clearly see several vacant tables. There was no offer to let us sit at the bar or in the waiting area, nor was there any suggestion that we could have a drink while waiting. Instead, we were asked whether we wanted to try some other cuisine. The impression this gave was that we were somehow not considered appropriate customers for the restaurant. We returned at 10 PM and were given the very same table that had been vacant when we arrived earlier. The Maitre D simply told us that the original booking had not turned up. This made the earlier interaction even more difficult to understand. There were also some basic service issues. Before the main course, we were asked whether we wanted our plates replaced, but our cutlery was never replaced. Even a good-quality chain restaurant anywhere in the Western world would normally provide separate plates and cutlery for different courses. We were eating at a restaurant that is supposed to be one of the best in Hyderabad, so I would expect a considerably higher standard of service. If this is not your usual practice, perhaps your processes need to be reconsidered. I have eaten in restaurants across more than half the world, including Michelin-starred and Michelin-mentioned establishments, and I honestly cannot remember experiencing something quite like this for a very long time. Only the Maitre D can explain why he chose to treat us in that manner. At the end of the day, we were paying customers, not a charity case. I found his behaviour incredibly condescending, irritating and high-handed. Most importantly, it left us with the distinct feeling that we had been judged by the way we were dressed and perhaps by how we looked. The food itself was good, and I felt that high-quality ingredients were being used. The lotus stem kebab, however, was incredibly dry. The waiting staff were reasonably attentive. In keeping with the long-held tradition of restaurants, the staff spoke to us in English, although I did notice that some of the dish names were presented in the usual French-style terminology. Overall, we did not have a good experience, and I believe the restaurant should be doing considerably better. One important lesson for the management is that clothing does not matter, and you should never judge a customer by what they are wearing or how they look. Hospitality should be about making every paying customer feel welcome, regardless of how they arrive at your door. The food may be good, but the experience is what people remember. Unfortunately, our experience at Dum Pukht is not one that we will remember fondly.