Roast 24 Seven

Kumarjit Sen

1 month ago

2.0

It’s astonishing how much this place has managed to lower its standards. I used to visit quite often, but the recent experiences have been increasingly disappointing. To start with, the outdoor seating was unavailable — presumably because they were understaffed. The breakfast platter, meanwhile, seems to have been getting progressively less generous. The number of items has gradually reduced to the point where the portion looks almost embarrassed sitting on the giant plate it’s served on. Then came the coffee. Syphon wasn’t available, so we were helpfully offered a cappuccino or latte instead. If I wanted a cappuccino or latte, I probably wouldn’t be coming to a roastery in the first place. After some negotiation and what felt like due approval from high command — we finally settled on a pour-over. Naturally, most of the bean options weren’t available either. This was an early breakfast at 7:30 AM. But when you call yourself 24 Seven, I’m not sure it's unreasonable to expect better.

Anurupa chand

1 month ago

1.0

Roast 24/7 Café, you genuinely disappointed me today. My husband and I have been visiting this café quite often, which is why today’s experience was honestly very disappointing. We went there for breakfast today. My husband ordered a pour-over coffee because he loves black coffee. Everything was fine until we received the bill. My husband paid the bill without checking it carefully, but when I looked at it, I felt the amount was higher than what we had actually ordered. So I checked the bill — and that’s when I noticed something that really surprised me. They had charged: ☕ Pour-over — ₹349 🫘 Beans — ₹349 So, ₹698 for one coffee, before taxes. Naturally, I asked the staff why there were two separate charges. I was told that the beans are charged separately and the pour-over method is also charged separately. This is where I had a problem. I have had pour-over coffee at many cafés, so I completely understand paying for the beans or the particular coffee that you select. But pour-over is a brewing method. It is the process used to prepare the coffee. I actually had to explain this to the staff member and later to the manager — what pour-over means and why I was questioning the additional charge. Because if you are charging ₹349 separately for the brewing method, then what next? If you prepare my cold coffee using a mixer or grinder, will you charge me separately for using the mixer? If you use an induction to prepare something, will you charge me separately for the electricity? If you use a gas stove, will there be a separate gas charge? These are all methods and processes used to prepare the food or drink that the customer has ordered. As a customer, I am paying for the food or drink and, in this case, the beans I selected. I am not paying separately for every machine, method, electricity or process you use to prepare it. I then asked them to show me where this separate brewing charge was mentioned in the menu. The menu showed the different brewing methods, including pour-over, but there was no separate price mentioned for the brewing method itself. The pricing was mentioned for the beans. I also showed them their own menu and the online listing, where the same pour-over with the selected beans was showing at ₹349, without this additional ₹349 charge. And this is another thing that really bothered me. I first spoke to the staff member. Then I asked him to check with the manager. The manager came and gave me essentially the same explanation. So I had to explain the issue again, show them the menu, show them the online pricing, and explain why I was questioning the additional charge. At that point, my concern was no longer just about the bill. How can the staff and even the manager be unclear about their own menu and billing structure? If there is a particular way in which the café calculates these charges, shouldn’t the people working there know how to explain it clearly to the customer? Customers shouldn’t have to educate the staff about the menu, the brewing method, and the pricing while trying to understand their own bill. Eventually, the manager asked me to give them some time to check internally. And this entire process took almost 30–40 minutes. Both my husband and I were getting late for work. I kept requesting them to please sort it out because we had to leave, but we still had to wait while they discussed internally and figured out what had happened. Finally, after all the discussion, the manager came back and said that it was a glitch from their end and refunded the additional ₹349. I’m glad the money was refunded. But honestly, this is not about the ₹349. My concern is — what if I hadn’t checked the bill? My husband had already paid. We could have simply walked out after paying that additional amount without even realizing what we had been charged for. And that is exactly why I’m sharing this experience. If there is a separate charge for the brewing method, it should be clearly mentioned in the menu and communicated to the customer before placing the order. And if there is a billing glitch, the staff and management should be able to identify and explain it without the customer having to spend 30–40 minutes figuring it out with them. For me, this experience raised concerns about transparency, staff training, knowledge of the menu and billing system, and basic communication with customers. So Roast 24/7, this isn’t about getting my money back. It’s about the fact that a customer should not have to identify a questionable charge, explain the menu to the staff, explain it again to the manager, show the pricing, wait almost 40 minutes, and only then be told that it was a glitch. And to everyone reading this — please check your bills before leaving cafés and restaurants. Even an additional charge can easily go unnoticed if you don’t look carefully.

syedrm191

4 months ago

1.0

Cons and to Improve: 1. Unnecessarily holding up tables and placing reserve over the tables. 2. Waiters and Manager are quite less attentive and standing side faced while attending customers plus the manager had a very casual body language and greeted without any smile. 3. We ordered 2 main courses and a starter from which one of the main courses (ch- noodles) was not even warm and with bare minimum chicken pieces. 4. Valet guy didn't immediately approach we had to step out to ask while he said he thought we were hotel guest. I thought maybe he could have checked or the security could have at our entry. 5. we didn't order cold coffee but from previous experience we noticed that the quantity is quite less. 6. to the management, please kindly remove CGST and GST from the bill or make it optional as it's not mandatory for guests as per Gov. rules. Request you to check. Pros: 1. Amazing ambiance loved it! 2. Lady over reception greeted with smile andd was kind as well as professional. 3. One of the waiter has a professional smile and was very soft spoken as well as his body language was quite impressive. Note: We reside in Hyderabad and are NRIs, therefore, we by default notice all of the things as we are well travelled we expect the brand to be improved in those little aspects yet vital ones.

Akulesh Patel

2 months ago

1.0

29/07/2026 Very disappointed with the customer service. I don't eat sausages, and on my previous visit they had no problem replacing them with hash browns (which I paid extra for). This time, I forgot to mention it while ordering, but as soon as my food arrived I politely asked if they could make the same replacement. The server simply said the chef wouldn't allow it. I don't understand how the same request was accepted on my last visit but suddenly became "impossible" this time. I wasn't asking for anything free, I was happy to pay for the hash browns again. Poor customer service, inconsistent policies, and no effort to help the customer. Very frustrating experience.

J Anurg

4 months ago

1.0

Very disappointing experience. We ordered Kunafa Gelato but received Pistachio instead, since it was a parcel we couldn't check it at the cafe and instead of accepting their mistake, the staff kept arguing over the call. Even the Brownie Blast Frappe had no brownie taste at all, it was just plain chocolate. Poor service and zero accountability. Absolutely pathetic, never visit.

Saloni vyas

4 months ago

1.0

Wish there was a negative review option. Worst service we ordered brownie blast frappe which had no brownie in it all…. and kunafa icecream was a take away which was also given wrong. When we communicated about the issue with staff. They were extremely rude and with zero accountability to accept. Horrible experience never coming back or would recommend anybody to come.

Mohammed Kaleemulla

2 months ago

1.0

I understand there are no reservations on Zomato, No Walkin offers, but how can the restaurant not even allow us to use Bank offers during the checkout? Too expensive and couldn't apply any bank offers. Will never visit again even if the food was good

Mohammed Kaleemulla

2 months ago

1.0

No Walk in offers, No Zomato table reservations, No Offers during Zomato Checkout, No discounts, expensive food. Food taste and quantity is good but discouraging customers from availing bank offers is bad

Deepak

2 months ago

1.0

not good food at all. I have visited 3-4 times over 2yrs. it was amazing. However it was not nice this time. Not even a single item

Mohammed Kaleemulla

2 months ago

1.0

Zero offers on Walkin, No Zomato Reservations, No option to apply Bank offers during the checkout, food is too expensive