The Dining Room - Park Hyatt

User

3 weeks ago

5.0

Food taste is delicious. The environment is good. Staff behaviour is good. Ambience is good. We can customise the food also as per our taste and requirements. Yesterday I requested Mutton curry without coconut ( in Buffet prepared Malabar Mutton curry with coconut) due to allergy with Coconut, prepared and served nicely. One thing I would like to suggest please make available cutlery for Deserts also. Yesterday those were not available.

Teja Dintakurti

2 weeks ago

5.0

The buffet spread was huge and the food was very tasty. The ambiance was modern. The place was full, so it was a bit noisy. Light music would have overcome any discomfort.

Vasantha Manthena

1 month ago

5.0

The food was very good and vibe was also great. Good experience overall. Service was good.

Saileela

2 months ago

4.0

Food was as always very good...lots of options. Waiter service was bit slow and they were making faces while asking for water, extra spoons etc etc n while asking help as I'm physically handicapped. I'm only disappointed with the waiter service. otherwise ambience n food was awesome. my family enjoyed the food.

maneesh25

1 week ago

4.0

For sure, nice ambiance, five-star hotel, all good. Food was tasty, but there was an experience of getting a aluminum foil in one of the Mediterranean chicken bite. And we just reported that also as a feedback so that, like, no other kids or no one else eats that.

Reethu Priya Katta

2 weeks ago

4.0

Staters nd soups was nice main course can be improved ambiance was pleasant

Shumona

1 week ago

3.0

Good Food, but Several Areas Need Improvement in the Buffet Experience First of all, I would like to appreciate the food. I enjoyed the preparations, and the overall taste was good. However, considering the five-star reputation of the hotel and the price of approximately ₹7,000, including taxes, but we paid less because of the discount I feel there are several areas in the buffet dining experience that need serious improvement. 1. Food Hygiene and Handling of Complaints Unfortunately, I found a hair in one of the food items and brought it to the staff’s attention. The chef came, simply removed the hair, and walked away without even apologising. I found this response quite disappointing. At other five-star hotels I have visited, such incidents have been handled more professionally, with an apology from the staff or manager and the affected dish being removed. I believe a hygiene-related complaint deserves immediate attention, proper acknowledgement, and an appropriate response. 2. Pastry and Dessert Section Needs Improvement The pastry section looked extremely appealing, with attractive designs and different shapes. However, the actual variety and composition of the desserts were disappointing. Most of the pastries and desserts seemed to be whipped-cream-based, with different flavours and shapes but very little variation in texture or preparation. I would have appreciated a more diverse dessert selection, including proper cakes with sponge or other cake bases, baked desserts, and a wider variety of textures and preparations. The sweetness was also on the higher side. Compared with dessert selections at other five-star hotel buffets, I feel this section has considerable room for improvement. 3. Professionalism and Buffet Etiquette Another incident that concerned me was seeing a staff member who appeared to be either a chef or a service attendant chewing food while refilling the fritters (pakodas) at the buffet counter. This did not look professional, especially when guests were present and watching. Staff should be trained to eat in designated areas away from the buffet and maintain appropriate hygiene and professional conduct while handling and serving food. 4. Lack of Knowledge About the Dishes When I asked a staff member about one of the dishes, including its regional origin, I received an uncertain answer that it might be from West Bengal. Having lived in West Bengal, I did not recognise the dish as a Bengali preparation and later felt, after tasting it, that it was more likely to be South Indian. Regardless of the dish’s actual origin, the staff should be familiar with the menu and able to explain the dishes and their regional backgrounds confidently. A short briefing before each service about the menu, ingredients, and regional specialities would help staff provide a much better guest experience. 5. Guest Greeting and Overall Hospitality I also felt that the initial hospitality could have been better. A warm greeting, such as “Good afternoon,” and a welcoming attitude go a long way in making guests feel valued. These small gestures are an important part of the overall experience at a five-star property. 6. Ingredient Quality and Selection of Potatoes One more area that I feel deserves attention is the quality and selection of ingredients, particularly potatoes. There are different varieties of potatoes, and their taste and sweetness can vary depending on the variety and growing conditions. During my experience, I felt that the potatoes used in some preparations had an unusually sweet taste, which overpowered the intended flavour of the dishes. For a five-star hotel, I believe greater attention should be given to selecting suitable potato varieties based on the requirements of each preparation. If necessary, the kitchen could explore sourcing potatoes from other regions where varieties better suited to specific dishes are available. The objective should be to ensure that the natural sweetness of the ingredient does not overpower the intended taste of the preparation. This may seem like a small detail, but ingredient selection plays an important role in maintaining consistency and delivering the quality expected from a premium buffet. Overall Experience To be clear, my feedback is specifically about the buffet dining experience, not the entire hotel. The food itself was good, and I appreciated the preparations. However, hygiene standards, complaint handling, staff professionalism, menu knowledge, guest interaction, and dessert variety need improvement. When guests pay approximately ₹7,000 for a buffet, they naturally expect not only good food but also high standards of hygiene, service, and hospitality. I am sharing this feedback constructively, with the hope that the management takes these points into consideration and works towards delivering the level of experience expected from a five-star hotel.

pushparaj vardhineedi

4 months ago

3.0

Ambience is good, Food is very good but the billing team made a mistake while billing and I had to cancel my booking due to which I have lost cashback reward of allmost 2800... this is pure negligence from the billing department of Hayat

Saileela

2 months ago

3.0

Excellent food as always mr. francis was very helpful and kind service of other waiters could be better, they were too busy coz of some function happening that day. not attentive

murasanisunitha

2 months ago

3.0

i am vegetarian so honestly not so many options to eat and food was also average