Pathirakozhi

Salman faris

2 years ago

1.0

A Message for the Entrepreneur I am a resident of Aluva and visited your restaurant with my family on 17/11/2023. It was only after sitting inside that I realized I had made the wrong decision to choose your restaurant. Restaurants must treat people with minimum respect when they are dining with their family, especially when they are eating with an infant. I agree that you can check the number of people and allot the seats accordingly. But that allotment should be in a proper area with good Ambient. Good Ambient means not just the colouring and lighting. The area should have good air circulation and a comfortable temperature. While it was allocating itself, I informed your staff that the location was really hot and my one-year-old baby was napping. When they put the fan it was disturbing to other table as the fan is set in a off-base place.So they were not able to keep it on. Meanwhile, a family room got vacant and we requested this because that area is equipped with its own fan and since this is a private space it also cannot disturb my child's sleep. Again your staff asked how many persons, I told him 04 Nos. He looked inside this room and saw that there were 6 chairs inside, so he said that this room was reserved. If it was reserved, why he has to ask me how many persons??? And why should I eat in a hot place when I am paying for the food and table.?? Anyway, we left the restaurant at the same time and clearly told the staff that we would never again visit the great PATHIRAKOZHI RESTAURANT. You know why???? Kochi has many good options. "Your customer doesn't care how much you know until they know how much you care."

Alphy sebestian

2 years ago

1.0

I must express my profound disappointment with the service. Despite making a reservation, the wait for our food exceeded one hour, which is completely unacceptable. The lack of communication from the staff regarding the delay only added to the frustration. This experience has left a lasting negative impression, and I hope you address these issues promptly to improve future customer experiences

Shefaz

2 years ago

1.0

Of all the times I ordered from this place, Never have I gotten fresh food. always there is a problem with it.

Ann Mathews

2 years ago

1.0

I usually order Fries from there... Day by day the quantity is getting lesser.