Roots

bhattacharyaagargi100@yahoo.com

4 days ago

5.0

The food was decent and the vibe was, great, cuz if the freaking live music drom Suvendu and his team. You must try the grilled chicken pizza. It's a, it's a must. And shout out to District for, the gift hampers. They were unexpected and truly a surprise. There's a hookah smell you must be aware about and hold tolerance to if you don't consume it. Awesome place, would definitely come again

Mridul Chakraborty

1 day ago

5.0

Mind-blowing view of the victoria memorial, hooghly setu and amazing food with great service quality..Really appreciate the experience!!

Sanjay Chowdhury

5 days ago

5.0

The food was good. The cocktails were good. Loved the ambience and the dining experience.

ᴘʀɪᴛɪᴋᴀ ᴘᴀᴛʀᴀ

1 week ago

4.0

The food is really tasty, loved it. The quantity and quality is apt too! I wish the staff was more hospitable.

Sayan Seth

2 weeks ago

4.0

The food was great and vibe was even better ...bit expensive. The DJ ruined good songs.

Aritra Malakar

1 week ago

2.0

The ambience was not so good. They took so much time to initiate live music. They didn't even play any music through their music system. Only enjoyed the food and drinks. Overpriced as well

Subhajit Bose

1 day ago

1.0

Extremely Disappointing Experience at Roots Restaurant, Elgin – Poor Food, Unprofessional Staff & Unacceptable Harassment! ### Extremely Disappointing Experience at Roots Restaurant, Elgin – Poor Food, Unprofessional Staff & Unacceptable Harassment! ⭐ **1/5 – A Horrible Experience!** Our visit to **Roots Restaurant, Elgin, on Saptami (Sunday, 18th October), during Durga Puja**, turned into one of the most disappointing and harrowing dining experiences we have ever had. We had booked a buffet lunch for four people, priced at approximately **₹1,700 per person**, expecting good food, hospitality, and a pleasant festive experience. Unfortunately, the food was extremely disappointing, and the behaviour of the restaurant staff and management was even worse. After finishing our lunch, we paid our bill of approximately **₹7,000 through Zomato**, where I received a discount of ₹150 from my previously accumulated cashback. The waiter was standing right beside us while we made the payment and clearly witnessed the entire transaction. He raised absolutely no objection at that moment. Instead, he took a screenshot of the successful payment and went to the manager. To our surprise, he returned and informed us that the restaurant would not accept any discount on the buffet menu and that we would have to pay the difference. **We immediately agreed to pay the additional ₹150 without any argument whatsoever.** However, what followed was completely unacceptable! Despite our willingness to settle the difference, the restaurant staff and management insisted that we make the **ENTIRE PAYMENT AGAIN**, this time directly to the restaurant's registered UPI account! Imagine paying almost **₹14,000 for a buffet lunch that originally cost around ₹7,000!** We were forced into a situation where we had to pay approximately ₹7,000 through Zomato and another ₹7,000 directly to the restaurant. To make matters worse, we were kept waiting for **almost an hour after making our payment**, facing unnecessary arguments, inconvenience, and harassment instead of enjoying our Durga Puja outing. What makes this incident even more disturbing is that **Zomato had specifically advised us NOT to make any additional payment to the restaurant**, yet the restaurant insisted on receiving the entire amount again. We subsequently contacted Zomato to initiate a refund. However, seven days later, when we followed up, we were informed by Zomato that the restaurant had denied receiving the payment, resulting in the refund process being cancelled. This was absolutely shocking, considering that we had transaction records for both payments. **How can a restaurant justify making customers pay twice and then disputing the payment when they seek a refund?** The entire experience raises serious concerns about the restaurant's billing practices, transparency, customer service, and professionalism. And coming to the food itself, the buffet was **nowhere close to being worth ₹1,700 per person**. The quality, taste, and overall dining experience were extremely disappointing. At such a premium price, customers deserve much better food and service. What should have been a happy Saptami lunch with family turned into an exhausting and stressful experience because of the restaurant's handling of a simple ₹150 cashback adjustment. **My questions to the management of Roots Restaurant are simple:** * Why was the payment through Zomato not questioned before or during the transaction? * Why were we made to pay the entire bill twice when we had already agreed to pay the ₹150 difference? * Why were we made to wait for almost an hour? * Why was our refund subsequently disputed despite our having proof of both transactions? **This is not merely about ₹150 or a disappointing buffet. It is about customer dignity, transparency, and basic honesty in dealing with paying guests.** I would strongly discourage others from visiting Roots Restaurant, Elgin, especially during festive occasions when families expect a pleasant dining experience. **Extremely poor food, unacceptable staff behaviour, questionable billing practices, and absolutely no customer care!** I sincerely hope the management takes responsibility for this incident, provides a proper explanation, and ensures that no other customer has to go through such an unpleasant and humiliating experience. **A thoroughly disappointing experience. Definitely NOT recommended!**

Adarsh Prasad

2 weeks ago

1.0

Hey I am Adarsh From Dakhineswar I wanted to bring a very disappointing experience to your attention regarding my visit to Roots Cafe, Kolkata, yesterday. I had booked 4 seats through District and, before visiting, I had also spoken over the phone with your team to confirm whether seats would be available. I was specifically informed that seats would be available after 4:30 PM, so I reached the venue accordingly. However, when I arrived, despite having a prior booking and having confirmed the availability over the phone, the receptionist refused to give me entry. What was even more disappointing was the way I was treated. The receptionist spoke to me very disrespectfully, completely avoided my concerns, and did not make any proper effort to resolve the situation. I had already made the booking and travelled to the venue based on the confirmation given to me by your team. Therefore, being denied entry without a proper explanation, despite the booking and prior confirmation, was extremely frustrating and embarrassing. I understand that there can sometimes be operational issues, but the way this situation was handled was not acceptable. I would request you to please look into this matter, check the booking and CCTV/staff records if required, and take appropriate action regarding the behaviour of the receptionist. I would also appreciate a proper explanation as to why my confirmed booking was not honoured and why I was denied entry. I am reaching out to you directly because I genuinely feel that I was treated unfairly and disrespectfully. I hope you will look into this seriously and provide an appropriate resolution.

Shubham Gupta

2 weeks ago

1.0

This place is a classic example of the saying, “flatters to deceive”. Some people believe that if you open a pub in the city’s heart you suddenly become elite by itself, but the truly greats only became so because of great customer service. We booked a table through Dineout, arrived 30 mins early and alas no tables! The main section was apparently booked for a “private party” (maybe people need to understand what private actually means), the outdoor section was “occupied” (by invisible people who could not be seen) and the staff thought that having a debate with customers is the best trivia activity for the night. Turns out all that glitters ain’t really gold. Would not recommend.

Gaurav

1 week ago

1.0

Very bad behavior of the staff. And very Mid food, our hostels give better food. Also my district payment was denied, said it was not allowed