Late Checkout

Arun Iyer

1 month ago

5.0

Amazing service, good food and an exquisite ambience. Ask for Nikhil, dude is a mixologist wizard.

Rachit Mantri

2 months ago

5.0

Karthik & Nikhil helped and served damn good food & drinks definitely coming back !

Anurag

4 days ago

1.0

Absolutely THE WORST restaurant I have ever been to. I have never experienced such disgusting customer service and sheer arrogance from a restaurant. I travelled all the way from Kharghar, almost TWO HOURS, to celebrate my birthday today. I arrived TWO MINUTES late, and the receptionist had the audacity to tell me, “Your table has been cancelled.” Are you kidding me? I explained that it was my birthday, that I had travelled two hours, and genuinely requested them to please accommodate me. Their response was, “Wait for an hour, we’ll see what we can do.” And guess what? I ACTUALLY WAITED AN ENTIRE HOUR OUTSIDE! Only to go back and be treated rudely again and denied a table. They then had the audacity to blame ME for the entire situation. What an absolute joke! I have watched the owner’s podcast where she goes on and on about how they go out of their way for customers, ensure everyone is served and prioritise customer experience. WHAT A COMPLETE LIE. It’s easy to preach hospitality on a podcast, but clearly, practising basic courtesy is beyond this establishment. You have absolutely no respect for people’s time, effort or special occasions. Someone travelled two hours to celebrate their birthday, and you couldn’t even show the bare minimum of empathy over a TWO-MINUTE delay. Your hospitality is pathetic, your attitude is disgusting, and your customer service is an absolute disgrace. I genuinely hope people think twice before spending their hard-earned money here. A restaurant that treats customers this way does not deserve their business. What a pathetic way to ruin someone’s birthday!

Mansi Dedhia

1 month ago

1.0

One of the worst experiences, even without entering the restaurant! We got stuck in traffic right inside their compound lane. I had been trying to call the restaurant continuously for almost an hour, but nobody bothered to answer. After nearly an hour, someone from their staff finally picked up, only to inform us that our reservation had been cancelled. There was absolutely no cooperation or assistance from their side. To make matters worse, we remained stuck in that lane for almost another 1.5 hours! If you are planning to visit this restaurant, I would strongly suggest avoiding taking your own car. The location and accessibility are absolutely horrible. We couldn’t even visit the restaurant, yet the experience was nothing short of a nightmare. What makes it even more disappointing is that we ended up spoiling our anniversary plans, and the staff didn’t even bother to apologise once! Extremely disappointing experience. Poor communication, zero cooperation and absolutely no customer consideration. A special occasion ruined because of such terrible management.

Rebecca Fonseca

3 days ago

1.0

Sejal Rai, Komal Tambat and the other girls at the reception at Late Checkout – your behaviour was absolutely disgraceful. I travelled all the way from Kharghar, nearly two hours, to celebrate my birthday. I was just TWO MINUTES late due to Late Checkout’s own inefficient buggy service, yet my table was cancelled. I explained the situation and was asked to wait an hour. I WAITED AN ENTIRE HOUR OUTSIDE, only to be rudely denied a table and blamed for the delay. Nikita Harisinghani speaks on various podcasts about hospitality and customer experience, but this experience was the complete opposite of what is preached. Management seriously needs to look into how its customers are treated. Absolutely pathetic service. You ruined my birthday!

Aditte Sharma

1 month ago

1.0

We had made an advance reservation, yet had to wait nearly an hour to get a table. Even after repeatedly following up and firmly expressing our disappointment, we were finally seated, only to find that no one attended to us or even provided the menu until we asked. The service was extremely disappointing and nowhere close to the standards we had expected, especially given the positive things we had heard about this place. A simple suggestion to the management: if you cannot accommodate the crowd, please avoid overbooking. Respecting reservations, valuing customers’ time, and providing basic service are the bare minimum in the hospitality industry. Unfortunately, this experience fell far short of those expectations.

user_45824714

4 days ago

1.0

Worst restaurant I've ever been to. I traveled all the way from Kharghar to celebrate my birthday today. I arrived 2 minutes late, and the receptionist informed me, "Your table has been cancelled." I told them it's my birthday. Please, it took me two hours to arrive. Please provide me with a table. They said, "Okay, wait an hour; we'll do something." I waited for an hour outside, and when I went back, they were rude and denied me, saying it was your fault for waiting . I saw their owner's podcast and she said we make sure our customers are served, we go out of our way and do things for them, which is all a lie. This place is shit and I hope it shuts down or goes bankrupt for ruining my birthday.

Nikita

2 months ago

1.0

Worst service. They didn’t provide us with a table even after booking it. The receptionists were rude. This is the second time this has happened. If you’ll don’t have space don’t take bookings

Mahi

2 months ago

1.0

amazing ambience, amazing hospitality but wokeup with a terrible stomach ache at 4am and couldn't sleep the entire night, still don't know what went wrong

Sanhita Parab

2 months ago

1.0

Extremely poor management. We were denied a table even though we had a table reserved.