The American Express Bakery

Cheryl Dsouza

5 years ago

5.0

As a rule I don't come on Zomato or any other platforms. But I was present when the nasty, narcissistic, entitled millennium below came into AEB Bandra and feel compelled to write the truth. Today I went in for my weekly visit and staff told me she wrote a review then realized they do not engage on Zomato so PM to tell them she is going to destroy their business! They asked her if she did not like what she saw (wrote stale looking food) why did she not walk out, apparently she felt bad to do so. So being nasty is a better alternative to her. I was there-she walked in made the staff pack changed her mind, unpack, pack something else, repack, their bags, boxes, nothing up to her standards, extremely rude until the lady had to ask her to please step outside the store to air her grievances as there were other customers as well. This girl came in insulted workers, bought nothing, tasted nothing, walked out and writes this on Zomato ? And she says she is in hospitality ! This is why entitled millenniums create havoc, because they hold restaurants hostage on platforms. It was obvious to me as an onlooker; she was not all together there therefore choosing to write separate review and not to respond to her review. On reading her reviews of other places, she seems to have (not surprisingly) bad karma following her as she frequently has bad experiences including stones in her products! I have been an AEB customer for 2 decades now. To me they have excellent products and quality. They kept the community and me fed and safe during this pandemic by ensuring proper safety protocol and not increasing prices by one paisa during this tough year. Be kind guys. We all have different palates and writing nasty reviews speaks volumes of yourself. You do not like what you taste, move on and find what suits you.

Nasir

4 years ago

5.0

Old fashioned bakery that has great prices for yummy fresh baked goods. Had their chicken patties, Chocolate cake and couple of different sandwiches. Friend had lemon tart and veg baked roll.

Varun Biday

6 years ago

4.0

Good place for a quick snack or to get some good desserts. The service is good, and really fast since everything is pretty much ready. The bacon and chicken muffin was okay. It was pretty unique, but subjectively not very exciting. Same for the cheese croissant. Good for what it was, but not recommended. The lemon tart was significantly better. It's a good item, worth trying. The other desserts (brownies, cheesecakes) also looked tempting. Will try when I visit again. They also sell other bakery items like breads and biscuits. Prices are reasonable, and ambiance is good; it has a nice wooden theme, and an imperial feel to it Overall nice place, worth visiting once

faredun

4 years ago

4.0

We have been regulars at AEB for the last 30 Years and our Experience with them have been Awesome. We like their Christmas Treats- Xmas Pudding, which is Moist and Sticky- the way it should be and Year after Year, they Score 5:5. Their Stollen is Excellent and so is their Orange Almond Flour Cake. We like their Fruit Mince Pies, available only during this Festive Season.

falak Khan

4 years ago

3.0

To keep the review short and simple. There are couple of draw-backs of this place. I purchased a couple of tutti fruti buns and walnut brownies. Both were a least a day old. I am also not sure of why the establishment insists on cash when there are so many forms of digital payment. I could have purchased more things

Pamela Pereira

6 years ago

2.0

The puffs with arrive in the evening are fresh but the next day morning they are from the fridge and not quiet able to be noticed and don't taste freshly baked the fresh ones come after 4pm in the evening frm the main kitchen in byculla this for months going here, the price is also to high for the quality, the cheese cake has curd and no cheese flavour, but it's cheaper than other bakers selling cheese cake. Right Plus the bread is the only hot selling item that most ladies come to buy. Other things are individual choices depending on ur pockets.

Nikita Das

5 years ago

1.0

I went to pick up some bakes in the evening there is a lady who is the rudest and the worst hospitable women I have come across in my life. First of all the bakery items looked stale and old and disgusting, on top of that her behaviour was appalling. I asked her to put the bakes in a nice box to which she replied sorry they will only be served in these dirty dingy paper bags. She asked me to talk to her through a separate door away from other customers .. what sort of behaviour is that ? Unbelievable in today’s age of dignity and respect, this is what you get. Being in hospitality myself we all know how important is it to be hospitable to people when you serve, that’s the least you can do if your product is that bad. I will never go here and will also recommend everyone in my network to never visit this place. It’s right on the main hill road so you can’t miss it but please miss it to go inside and save yourself the displeasure of this lady and her bakes.

Nikhil

8 months ago

1.0

If I could negative stars o would especially for the baked savoury goods. The desserts were decent but the mutton pattice and the chicken quiche and the veg pattice was so bad that it left a coating of dalda in our mouth and a coating on our arteries, which would take days to go off.The least they could do is at least use good ingredients in their baked goods especially when the bakery is almost a 100 years old and really care for their legacy. Will 10/10 not recommend.

Dee Kunder

3 years ago

1.0

Had taken the Orange pound cake and a Cinnamon sorta pound cake. Both were dry, stale and because of that tasted so bad. We took a bite and threw the whole thing away. The bakery next to and opposite are much better and have fresher options. Never going here ever again!

Nishant

5 years ago

1.0

The brownies were stale and rugged. They were also slightly tangy and definitely not fresh. Please work on your stock management and don't give away stale food to customers.