Upper Dipper By Dara's Dhaba

Heena Kava

2 years ago

1.0

I'm just on my way back from the worst experience ever at a restaurant, even a modest restaurant has got better service than this, cafes are better than these so called premium dining experience It all started with us waiting for a good 30-35 mins to give an order, I didn't know that we've got to check with the waiter if he has punched the order we gave him 30 mins ago. I guess it was our fault in not confirming if our order has been accepted while we wait at the table. We should've confirmed with the restaurant if they are willing to serve us. We should have apologized to the courteous staff for not reminding that we expect our dinner But then, we had an awakening and called for the manager who was not on floor (he was the one who took the order) and he was kind enough to laugh at us and tell us that because of less staff he forgot to punch in the order, he will get the order in the next 10-15 mins Guess what, he got the order in 15 mins A Wrong Order! We had placed an order for Methi Mutter Masala among other dishes, and We got Methi Mutter Malai We realised its the wrong dish since we've had Methi Mutter Masala in alot many restaurants and we know what's Methi Mutter Malai But the Manager sounded extremely (over) confident on the dish being correct and asked us to taste while he waited there for a confirmation from us, Methi Mutter Malai it was! And another staff member standing behind the Manager (who got the dish) said that he got Methi Mutter Malai since that was the order punched, instead of an apology we were asked to wait for another 15 mins to get the correct order We waited, we thought it was the most basic thing to do, get the correct order and there goes another one where they spilled the entire Dal all over the table here goes another 15 mins Finally we got to taste our food after 1:30 hours the one thing that we felt was alright, Veg Jalfrazie which had rotten Vegetables I was done with this wonderful restaurant I thought maybe it was I who was complaining a lot so I called the manager again, he said he will be back and no one came back to address the issue We called for the bill that's when we got our first glass of Mineral water that we had told them while we entered the restaurant Yes, that's the wonderful experience we had here today This might feel alot but this is what really happened here The Food = Pathetic Service = An Epic Failure Ambience = Good