Yazu - Pan Asian Supper Club

Dheer Sampat

1 month ago

5.0

The food was amazing and the vibe was great. Thank you for wonderful hospitality and service. I would wish to specially give credit to the Lady Manager who assisted us with accommodation of table and also Mr. Chandrakant who served us with the food.

Leona Varghese

1 month ago

5.0

The ambience was good and so was the food. The service was the highlight for me. The servers are really attentive and quick.

prachi s

1 month ago

5.0

its was really good experience, we had good time here food was good service was good .. over all good experience here

Radhika

1 month ago

5.0

The food and service was amazing and the staff was courteous too. Specially mention to Irshad.

Ashutosh Singhania

2 weeks ago

5.0

The food was delicious & service by Suman was excellent, making it a memorable dinner

Dhiral Rathod

3 days ago

5.0

lovely food and service. thank you Meena for making it a lovely experience for us

User

1 month ago

5.0

Food and service was very good specially Chandrakanth was very polite and efficent

Rishita Panchal

1 month ago

5.0

While food and beverages were amazing, Satish did a great job of serving us!

Rushik Lohiya

2 weeks ago

4.0

The food was very good. The service however was quite bleak. There was just Vinita who was holding the fort. The restaurant seemed very understaffed. Vinita was really helpful and gave us amazing service.

Roop Kharat

1 month ago

1.0

The food was genuinely amazing — but the service and, more importantly, the attitude of Mr. Chandrakant completely ruined what was supposed to be a lovely birthday celebration. Right from the beginning, his tone while taking our order was rude, dismissive and unnecessarily condescending. The way he spoke to us made us feel as though we had walked into a “fancy” restaurant for the first time and somehow did not belong there. I genuinely want to ask — is good treatment at restaurants reserved only for people who look rich enough? Because that is exactly how we were made to feel. Mr. Chandrakant, don’t judge a book by its cover. You have absolutely no idea who is sitting in front of you, what they do, what they earn, or how many times they have visited your restaurant. Every customer who walks in and pays for your service deserves the same basic respect. I even told him directly that his tone while taking our order was extremely rude. Unfortunately, that didn’t seem to make any difference. And the worst part came when we were ready to leave. While asking for the cheque, he asked whether we had the valet parking receipt. We said yes, but we had absolutely no idea that he was already trying to get our car out without even properly informing us. After paying the bill, we simply wanted to spend a few minutes taking pictures because it was my birthday and we were celebrating with friends. Instead, Mr. Chandrakant told us, “Please go, your car is on the road and it is creating traffic.” The way he said it made us feel like he simply wanted us out of the restaurant as quickly as possible. We went outside — and guess what? The road was practically empty. It was around midnight. There was absolutely no traffic situation that justified speaking to paying customers like that. At that point, his behaviour had gone beyond being “poor service.” It felt downright disrespectful and insulting. We had come to celebrate a special occasion, spent our hard-earned money at the restaurant, and even paid service charges — and this is the treatment we received in return? What exactly are customers paying service charges for if basic courtesy is apparently optional? The only reason I didn’t create a scene was because it was my birthday and I had brought my friends there. I wasn’t going to let one person’s pathetic attitude ruin everyone’s evening. But trust me, the fact that I chose not to create a scene should not be mistaken for accepting the behaviour. I have been to Yazu several times before and have always experienced polite, welcoming and professional service. This visit was the complete opposite. The food was excellent; the hospitality was absolutely pathetic. For a reputed restaurant and a big chain, this is extremely disappointing. Mr. Chandrakant, customers are not walking into your restaurant asking for a favour. We are paying for the food, the service and the experience. Nobody should be made to feel small, unwelcome or inferior simply because you have decided, based on your own assumptions, that they don’t “look” like they belong there. Great food can make you visit once. Great hospitality makes you return. Arrogance makes sure you never do. Management should seriously look into how customers are being treated by their staff, because one rude employee can undo the goodwill built by an entire restaurant. Food: 5/5 Service: 1/5 Attitude: 0/5 Hospitality: Absolutely unacceptable.