Question 1

When do tickets go on sale?

Accepted Answer

The HSBC pre-sale goes on sale from 12pm on Friday, 27th February until 12pm on Sunday, 1st March. The pre-sale is accessible to HSBC credit card customers only. General sale will go live from 1pm on Sunday, 1st March.

Question 2

Is there a ticket purchase limit?

Accepted Answer

You can buy up to 10 tickets per transaction. All ticket categories are subject to availability, so make sure to purchase your tickets before they sell out!

Question 3

How does the pre-sale work?

Accepted Answer

If you have an HSBC credit card, you get early access to tickets before they go on sale to the public. Just make sure your HSBC card is saved in your “Payment Settings” so checkout is easy. You might also be eligible for exclusive HSBC offers during this time!

Question 4

I don’t have an HSBC card. How can I get one?

Accepted Answer

Easy! Just click “Apply Now” on the event page and it’ll take you straight to HSBC’s site where you can fill out a quick form and apply for the card that works best for you. Please note that District does not issue HSBC cards and has no role or responsibility in the issuance or management of any card. All card-related approvals, services, and liabilities rest solely with HSBC.

Question 5

What’s the HSBC offer for this event?

Accepted Answer

HSBC credit card holders get 10% off up to INR 1,000 off on a minimum spend of INR 5,999.

Question 6

Can HSBC debit card holders access the pre-sale too?

Accepted Answer

No, pre-sale access is available exclusively to HSBC credit card holders. If you do not have an HSBC credit card, you can apply for one to unlock pre-sale access or purchase tickets once general sales go live.

Question 7

How do I use the HSBC offer?

Accepted Answer

Once you've selected your tickets, go to the “checkout page” and “choose how to pay”, then click on “view all payment offers”. Select the HSBC offer and then complete your payment from the authorised HSBC card.

Question 8

What if I don’t have an HSBC card? Can I still buy tickets?

Accepted Answer

Of course! General ticket sales open to everyone from 1pm on Sunday, 1st March.

Question 9

Is there an age restriction for the show?

Accepted Answer

This concert is open to all ages, customers 3 years and older will need a valid ticket for entry. Customers under the age of 3 do not need to purchase a ticket to attend the event. Customers under the age of 16 must be accompanied by an adult. Parents and guardians considering bringing toddlers or infants are advised to keep sound levels and special effects in mind, and make the choice that feels right for them and their child, at their own discretion.

Question 10

When do the gates open?

Accepted Answer

Gates open from 3:00 PM onwards. We recommend arriving early to enjoy some fantastic opening acts, along with our variety of restaurant and bar offerings, before the headliner takes the stage.

Question 11

What are the different ticket categories available?

Accepted Answer

The ticket categories available are General Admission, VIP, HSBC Starstruck Lounge & Platinum Lounge.

Question 12

What does the General Admission ticket include?

Accepted Answer

Each ticket grants entry to one person in the General Admission area.
Access to food stalls, bars and washrooms in the General Admission area.

Question 13

What does the VIP ticket include?

Accepted Answer

Each ticket grants entry to one person in the VIP area.
Front of house viewing space.
Access to food stalls, bars and washrooms in the VIP area.
Dedicated entry lane to the concert.

Question 14

What does the HSBC Starstruck Lounge ticket include?

Accepted Answer

Each ticket grants entry to one person in the HSBC Starstruck Lounge.
Access to the VIP area.
Dedicated, limited fan pit access, on first-come, first-served basis
Dedicated shuttle service from the venue entry to the HSBC Starstruck Lounge entry.
Elevated premium viewing deck in a prime location.
Inclusive of alco-beverages in the HSBC Starstruck Lounge.
Dedicated, premium food stall options available for purchase.
Limited parking available at the venue on a first-come, first-served basis.
Dedicated entry lane to the concert.

Question 15

What does the Platinum Lounge ticket include?

Accepted Answer

Each ticket grants entry to one person in the Platinum Lounge.
Access to the VIP area.
Dedicated shuttle service from the venue entry to the Platinum Lounge entry.
Elevated premium viewing deck in a prime location.
Inclusive of alco-beverages in the Platinum Lounge.
Dedicated, premium food stall options available for purchase.
Limited parking available at the venue on a first-come, first-served basis.
Dedicated entry lane to the concert.

Question 16

Will I be able to switch my ticket to a different category?

Accepted Answer

Tickets once purchased cannot be refunded, exchanged, or changed. However, if you wish to upgrade your ticket category, please reach out to events@district.in. The team will be able to assist with upgrades for a limited period, subject to availability.

Question 17

Will I be able to leave the venue and come back?

Accepted Answer

No, re-entry to the event area is not permitted.

Question 18

Can I move between ticket categories during the show? For example, can I switch to a cheaper category?

Accepted Answer

Access to each zone is strictly based on the ticket category purchased. Only HSBC Starstruck Lounge and Platinum Lounge ticket holders will have access to the VIP area. All other attendees must remain within their designated category. Movement between categories will not be permitted due to security protocols.

Question 19

Is there a ticket which allows me to buy a meet & greet with the artist?

Accepted Answer

Unfortunately, no, there are no meet & greets with the artist available.

Question 20

How will I know my payment is confirmed?

Accepted Answer

You will receive communication across email, WhatsApp and SMS confirming that your payment has been received.

Question 21

What is the “Pay 50% and reserve” service?

Accepted Answer

It’s a convenient option that lets you reserve your event tickets and add-ons (if any) by paying 50% of the total value at checkout. The remaining balance must be paid by 11:59 PM, 22nd March 2026. Further terms of such service are provided under the terms and conditions.

Question 22

What happens if I don’t complete the remaining payment (if I opted for Pay 50% and reserve)? Is the 50% payment refundable?

Accepted Answer

No, the reservation payment is non-refundable. If the balance isn’t paid by the deadline, the reservation will be cancelled automatically and the 50% amount already paid will be forfeited.

Question 23

Do I get my tickets and add-ons as soon as I pay the 50% reservation amount?

Accepted Answer

Not yet. You’ll receive your confirmed tickets and add-ons only after the full payment is completed successfully.

Question 24

What is the Refund Guarantee Fee?

Accepted Answer

Refund Guarantee Fee allows you to cancel eligible tickets up to 48 hours prior to the event day and receive a refund of the ticket value (net of discounts availed) back to your source account. Refund option is only available for customers who have paid the Refund Guarantee Fee. Refund Guarantee Fee is non-refundable (except in case of event cancellation).

Question 25

How do I opt in for the ‘Refund on cancellation’ feature’?

Accepted Answer

Simply select the ‘Refund on Cancellation’ option on your cart page before completing your purchase. A Refund Guarantee Fee will be added to the total amount of your ticket. If you cancel 48 hours prior to the event day, you are eligible to receive a refund of the ticket value (net of discounts availed) back to your source account. Please note: discounts, convenience fees, delivery charges, hotel stay packages, travel packages, applicable taxes and other ancillary and incidental expenses incurred by you (including stay and travel costs) are not included in the refund.

Question 26

Do I need to provide a reason for cancelling?

Accepted Answer

No. We understand that plans can change. You’re free to cancel up to 48 hours prior to the event day, no explanation required.

Question 27

What if I forget to select the Refund Guarantee Fee during checkout? Can I add it later?

Accepted Answer

Unfortunately, no. The Refund Guarantee Fee must be selected at the time of purchasing your tickets. It can’t be added once your booking has been completed.

Question 28

After purchasing my ticket and adding the Refund Guarantee Fee, by when can I avail this feature?

Accepted Answer

You must submit your cancellation request by 11:59 PM on 7th April 2026 to be eligible for a refund under the Refund Guarantee feature.

Question 29

What if I only want to cancel some tickets from my booking, and not the entire order?

Accepted Answer

All tickets within a booking are treated as a single transaction. Partial cancellations are not permitted. If you’ve booked multiple tickets under one booking, you won’t be able to cancel or refund individual tickets. Any refund (where applicable) will only be processed if the entire booking is cancelled.

Question 30

What if I cancel within 48 hours of the show?

Accepted Answer

Cancellations made within 48 hours of the show time are not eligible for a refund under this feature.

Question 31

When will I receive my refund?

Accepted Answer

Once your cancellation is confirmed, your refund will be processed within 5 to 7 working days, unless otherwise communicated via SMS, WhatsApp, or email.

Question 32

Can I choose both the “Pay 50% and Reserve” plan and the Refund Guarantee Fee feature?

Accepted Answer

No, you’ll need to choose one. If you opt for the “Pay 50% and Reserve” plan, you won’t be eligible for the Refund Guarantee Fee feature.

Question 33

What if I’ve already received my wristbands and then decide to cancel?

Accepted Answer

If your wristbands have already been delivered and you cancel your ticket, the wristbands will be deactivated and won’t grant entry to the event. If you attempt to attend using those wristbands, access will be denied.

Question 34

How will I receive my tickets?

Accepted Answer

Your wristband will be delivered to the provided delivery address approximately one week prior to the show date. Please do not misplace your wristband, as a replacement will not be provided. For customers purchasing tickets after the home delivery option has been closed and for those who may not have a delivery address in the serviceable region, you may collect your wristband from the box office present at the venue.

Question 35

Can I officially transfer my tickets?

Accepted Answer

Unfortunately, tickets cannot be officially transferred.

Question 36

What if I need to change my delivery address?

Accepted Answer

You can update your delivery address through the app. Go to Profile > Event Tickets, select your booking, scroll to Home Delivery Address, and edit the details.
Please note that this option is available only for a limited period. Once home delivery has begun, address changes will no longer be possible.

Question 37

What are the MakeMyTrip Travel Packages?

Accepted Answer

District and MakeMyTrip have partnered to offer exclusive hotel and travel packages for the Feeding India Concert. These packages are designed to give you a seamless stay experience in Mumbai, with curated hotels at special event pricing. These packages include airport and event venue transfers. These do not include flights, trains, any additional cabs or other modes of transport.

Question 38

Do I need a separate MakeMyTrip account to book this?

Accepted Answer

You don’t need a MakeMyTrip account to complete your booking. However, you’ll need to log in to your MakeMyTrip account to view the package details. Your booking voucher will also reflect within your account profile once confirmed.

Question 39

Can I add the hotel package later if I don’t select it while booking my ticket?

Accepted Answer

No, the MakeMyTrip Travel Package can only be booked at the time of purchasing your Feeding India Concert ticket. It cannot be added later.

Question 40

What are the check-in and check-out dates?

Accepted Answer

The check-in date is 10th April, and the check-out date is 11th April.

Question 41

What stay option is available with the Feeding India Concert tickets?

Accepted Answer

The available stay option will be as shown on the app.

Question 42

Is breakfast included in the package?

Accepted Answer

Yes, breakfast is included in all hotel bookings.

Question 43

Can I choose the number of rooms or guests?

Accepted Answer

Yes, you can select the number of rooms based on your requirement. Each room can accommodate up to 2 guests.

Question 44

Are extra beds available?

Accepted Answer

Extra beds are subject to hotel availability. Please contact the hotel directly to check.

Question 45

Is early check-in or late check-out available?

Accepted Answer

Early check-in and late check-out are subject to hotel availability. Please reach out to the hotel directly to check feasibility.

Question 46

Will I receive a separate confirmation from MakeMyTrip?

Accepted Answer

Yes. A MakeMyTrip representative will contact you to confirm your booking details. Once confirmed, your booking voucher will be shared on your registered mobile number, and will reflect in your MakeMyTrip account.

Question 47

How do I know if my hotel booking is confirmed?

Accepted Answer

Your booking is confirmed once you receive the official booking voucher from MakeMyTrip after the representative has spoken with you.

Question 48

Why can’t I see my booking on MakeMyTrip immediately?

Accepted Answer

Your booking will reflect in your MakeMyTrip account once it has been confirmed by their team. This may take up to 48 hours. If it still doesn’t reflect after you’ve spoken to the MakeMyTrip representative, please contact MakeMyTrip customer care.

Question 49

Who should I contact for queries about the hotel package?

Accepted Answer

For any queries related to the hotel package, please contact MakeMyTrip customer support at 0124 462 8747.

Question 50

Can I modify or transfer my hotel booking?

Accepted Answer

No, hotel bookings under this package cannot be modified or transferred.

Question 51

Can I cancel my hotel booking?

Accepted Answer

No, these hotel bookings are non-cancellable and non-refundable.

Question 52

What happens to the MakeMyTrip Travel Package if the Feeding India Concert is postponed or cancelled?

Accepted Answer

In the event of a postponement or cancellation of the Feeding India Concert, the MakeMyTrip Travel Package amount will be refunded.

Question 53

Can I use the “Pay 50% and Reserve” plan if I book a MakeMyTrip package?

Accepted Answer

Yes, you can opt for the “Pay 50% and Reserve” plan. However, your hotel booking will only be confirmed once 100% payment has been completed.

Question 54

Are taxes included in the displayed price?

Accepted Answer

No. A 5% GST applicable to hotel packages will be added at checkout. You will be able to review the full price breakdown before completing your payment.

Question 55

Do I need to make a separate payment on MakeMyTrip?

Accepted Answer

No, payment for the hotel package is made within the ticket booking flow on the District app itself.

Question 56

If I purchase the “Refund Guarantee” plan while booking, does it cover the hotel package too?

Accepted Answer

No. The Refund Guarantee only covers the event ticket amount (net of discounts). It does not cover hotel or travel packages, convenience fees, delivery charges, applicable taxes, or any other additional expenses.

Question 57

Are there group bookings available?

Accepted Answer

For bookings regarding groups of 20 tickets and more please contact the District Corporate Sales team at bulkbooking@district.in.

Question 58

What time do gates open?

Accepted Answer

Gates will open on 10th April 2026 from 3pm onwards. Please come early to avoid traffic, and enjoy our selection of food and beverages.

Question 59

Does the venue offer parking?

Accepted Answer

Parking is only available for HSBC Starstruck Lounge and Platinum Lounge customers. Parking is not available for any other ticket category holder. We recommend using public transport such as local trains, metro services, or buses.

Question 60

Is the venue air-conditioned?

Accepted Answer

This is an outdoor event, therefore there will be no air-conditioning.

Question 61

Is this a seated show?

Accepted Answer

This is not a seated show. This is a completely standing show.

Question 62

Do you accommodate people with special needs?

Accepted Answer

Yes, we do accommodate people with special needs.
Please reach out to our Customer Experience Team at events@district.in for further information.

Question 63

Do you accommodate pets at the show?

Accepted Answer

No, pets are not allowed at the venue during this show. However, we look forward to meeting your pets at one of our other pet friendly events!

Question 64

Is photography permitted during the show?

Accepted Answer

Absolutely! While professional cameras with detachable lenses and video cameras are strictly prohibited through the show, phone cameras will be permitted. Please make sure to tag us on @districtupdates, @districtlive.in or @feedingindia when you share your photos and videos on social media.

Feeding India Concert 2026 ft. Shakira | Mumbai

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Shakira

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